1. EMAIL CONTACT CHECKING
2. ANSWER TO AN EMAIL / PHONE ENQUIRY
3. SENDING AN ATTACHMENT AFTER PHONE CONVERSATION
4. ANY QUESTION PLEASE CONTACT
5. CHASING – UPDATE REQUEST
6. CHASING – WARNING OF REGULAR CONTACTS
7. CHASING – URGENT
8. CHASING – DOCUMENT
9. SIGNING OFF
* * * * *
1. EMAIL CONTACT CHECKING
According to our records you are the contact regarding [XYZ]. Can you please confirm that this information is correct and if you are no longer the correct
contact, would you please provide the contact details for the relevant contact going forward?
2. ANSWER TO A PHONE ENQUIRY / EMAIL
Thank you for your email.
[As discussed on the telephone earlier,] we can advise the following in connection with your enquiry.
3. SENDING AN ATTACHMENT AFTER PHONE CONVERSATION
4. ANY QUESTION PLEASE CONTACT
If you have any question, please do not hesitate to contact me [otherwise I look forward to receiving your XYZ in due course].
5. CHASING – UPDATE REQUEST
6. CHASING – WARNING OF REGULAR CONTACTS
Should you have any question related to [XYZ] please do not hesitate to contact me. In the meantime, I will contact you on a regular basis regarding the progress
of your [XYZ ex: approval] process.
7. CHASING – URGENT
Can you please let me have your urgent advice regarding [XYZ]?
8. CHASING – DOCUMENT
It is important to note that [XYZ] is required [ASAP] [on or before <EXPIRATION DATE>]. Receipt of [XYZ] [on or prior to this date] will ensure that [XYZ]
can be processed in a timely manner by [XYZ ex: our dedicated team].
[Furthermore, financial penalties in the form of XYZ would be avoided.]
[If there is any reason why you believe that (XYZ) cannot be issued (by <DATE>), please let us know as soon as possible. If there is an issue which may impact
raising the appropriate document for any reason, then it is crucial that we get notified of this in advance to offer assistance wherever possible.]
9. SIGNING OFF
I look forward to hearing from you.