Management

• The manager's role


• Managerial work: bureaucratic structure and hierarchical control

On control and delegation.

• Scientific management

On the system of work which consists in the study and analysis of each process involved in the work flow.

• Elton Mayo: The Quality of Working Life

On the system of work which focuses on the worker.

• Motivation


• Virtual Teams and Motivation


• Communication


• Organisation cultures


• Leadership

* * *

• Selling & dealing with objections


• Writing a business report


• Email sentences

Blind spot

Take decisions by looking at the situation from different perspectives, making sure you're not in a "blind spot".
Do this funny experiment.